We guarantee your discs will be free from manufacturing defects. If your discs contain a manufacturing defect – either in the printing or the burning – we will reprint your discs. If you feel you have a legitimate return or rework claim, based on manufacturing defects or shipping damage, please contact us on 021-4893315.
Points of note:
- No reprints or refunds will be given after 30 days of receipt of an order.
- Our guarantee does not cover problems with the disc content.
- Before placing a larger order, we strongly suggest you order a sample disc to ensure the results meet your expectations and your discs behave the way you want them to.
If your order is lost or damaged in transit, contact us at 021-4893315 and we will replace or refund your order as necessary. If the discs you receive do not play or burn on all players, burners, or drives, this is a compatibility issue — not a manufacturing defect. The media that we use are rated at 99% compatible with optical devices, having said that we cannot guarantee our discs will work on your particular device, especially older players and drives. This is true of any pre-manufactured recordable disc. Again, we advise you to test a sample, which we will provide free of charge, prior to producing larger quantities.