Privacy Policy

At CDDuplication.ie we are committed to protecting your privacy in accordance with the Data Protection Act. We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies but in order for us to provide you with the best possible service we require your name, billing address, delivery address (if different from billing address) email address, contact phone number and payment details. This personal information is used to administer your CDDuplication.ie website account from point of order through to shipping of your products. From time to time we may notify our customers regarding new products, promotions and newsletters. We will not continue to send you information by email, once you have asked us not to.

Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Returns

We guarantee your discs will be free from manufacturing defects. If your discs contain a manufacturing defect – either in the printing or the burning – we will reprint your discs. If you feel you have a legitimate return or rework claim, based on manufacturing defects or shipping damage, please contact our representatives at 021-4893315. No reprints or refunds will be given after 30 days of receipt of an order.

Our guarantee does not cover problems with the disc content. Before placing a larger order, we strongly suggest you order a sample disc to ensure the results meet your expectations and your discs behave the way you want them to.

If your order is lost or damaged in transit, contact us at 021-4893315 and we will replace or refund your order as necessary.

If the discs you receive do not play or burn on all players, burners, or drives, this is a compatibility issue — not a manufacturing defect. The CD-R, DVD-R and BD-R media that we use are the most compatible of any brand, but we cannot guarantee our discs will work on your particular device, especially older players and drives. This is true of any pre-manufactured blank disc.

Intellectual Property Rights

You are entirely responsible for the content you deliver to us for reproduction. Content includes, but is not limited to, data, audio, video, images, text, graphics or other material incorporated in your project. You are specifically responsible for obtaining any permission for any project submitted to us which may be required from third parties and warrant that your products do not infringe upon the rights of any third party, including copyright, trademark or privacy.

Under Copyright Law you cannot reproduce other people's copyrighted works (including songs, recordings, movies, photographs and drawings) without first obtaining express or implied permission from the copyright owner or without qualifying for specific exemptions under the law, such as the use of works in face-to-face teaching activities and other specific types of "fair use." Trademark laws prohibit you from using another's trademark or trade name in a way that is likely to cause confusion or mistake about where the product comes from.

Your delivery of content to us includes a representation from you that one, or any combination, of the following is true: (1) you are the owner of the copyright in the content by transfer and/or purchase from the copyright owner; (2) you created the content yourself and own the copyright in the content; (3) you have a direct or implied license from the copyright owner, or an authorized agent, to copy the content; (4) the contents are in the public domain or have been abandoned to public use or are not copyrightable; (5) your use of the contents falls within established exemptions in the copyright law for teachers or uses by government agencies; (6) you have a good faith belief that your use of the content is "fair use" as defined by copyright laws .

We have no obligation to monitor any materials that you submit for duplication. However, you acknowledge and agree that we have the right, but not the obligation, to monitor any submitted materials, and to disclose any information to any third party in order to operate business properly; to protect ourselves and our customers; and to comply with legal obligations or governmental requests. We respect all intellectual property rights and expect everyone who uses our services to also respect them. We are relying on your representations and warranty about the content you provide to us as a condition to your using our service. We reserve the right to (a) cancel an order or cancel the account of anyone found to violate the intellectual property rights of third parties and (b) to share the submitter's account information with government organizations, law enforcement authorities or other third parties as necessary.

By becoming our customer, you agree to indemnify and hold us harmless and accept responsibility for reimbursing us for any costs, expenses or liability we incur if you use our service in any way that is incompatible with our policies or violates any Irish or international laws.

Template Trim, Safety, Bleed & Fold

1) SAFETY:

To ensure that all important components, such as text and images are not in danger of being cut off, make sure that they stay inside the green guidelines.

2) TRIM:

The red lines are the target for cutting. While the manufacturing process is highly precise, you are still dealing with paper being cut by a machine. Therefore, the exact cut line may vary slightly.

3) BLEED:

Your design should extend past the red Trim area all the way to the blue Bleed area. This ensures there will be no white space once your insert is trimmed.

4) FOLD:

The grey dotted Fold line indicates where the insert or tray card will be folded so you can design accordingly. Note: Not all inserts are folded, so this line may not apply to your particular design or package.

Mailing in Your Master

Be sure to test your master thoroughly before mailing it. Duplication will result in an exact copy, including any imperfections that may appear on your original master, including audio errors such as disc pops, skips or static and data errors such as disc volume names, file locations, etc. We will do our best to maintain the integrity of your original content and we will copy your master exactly as it is provided to us. Please ensure that the master plays and functions as intended before submission for your order.

We recommend using only high-quality brand CD-Rs, DVD-Rs. Discount branded media can present problems during the duplication process. Problems with the master disc can result in delays and/or a poor quality finished product.

You should label your master disc with the following information:

Your Name/Company Name, E-mail address, Your phone number, The disc title

Hint: Sharpie markers and post it notes work well for this.

Please do not mail us materials that violate Copyright Law. You may not duplicate content to which you do not own the rights including CDs you have purchased or tracks you have legally downloaded from online music stores. For more information, see the Intellectual Property Rights section.

Important: If you mail a disc, do NOT send your only copy! We are unable to return any mailed in master discs. Once your project is completed we will store the master disc for six months before destroying and recycling it. Therefore is it crucial that you retain a copy of your master.

Note: Production time begins when we have received your complete order including final artwork and your master. It is your responsibility to ensure that we receive all necessary components in time to accommodate your project needs (remember to allow both for production time and shipping time!

Master Duplication Quality

An order will exactly reproduce the master we receive. Please test your master carefully before mailing it to us. If there are flaws in the master, the finished copies will also have the same flaws. For example; if you want your data CD to autorun but fail to place the required file at the root level, the copies will not autorun since your file structure will be reproduced exactly as received.

We do not accept returns due to lower than expected quality if the discs are identical in content to your master or uploaded data/audio. Please see the 'Returns'page for more information.

Audio Content Requirements

Audio files are only accepted as .wav, FLAC or mp3 files, no other formats are accepted.

All audio files should be encoded in the following format:

Sample rate of 44.1 kHz.

2-channel (Stereo)

The bit rate depends on the file type and should be as follows:

WAV and FLAC : 16-bit

MP3 files: Bit rate between 128 kb/s and 320 kb/s.

Hybrid files require creation of a master CD to be mailed in.

We also accept .mp3 files encoded in stereo with a non-variable bit rate from 128-320 kb/sec.

Important Note: CDs with CD Text cannot be uploaded - your CD Master MUST be sent in.

Once you have finished uploading your files, click the black button at the bottom of the page to "Continue". Next, you will see a page of your files you have uploaded.

To rearrange audio files into correct order, simply click on the file and drag it to it's appropriate place in the track listing.

Data Content Requirements

All file types are accepted for data uploads however all file and folders should contain only the following characters:

All alpha-numeric characters(A to Z, 0 to 9)

Spaces

Hyphens

Underscore

Periods as long as they are not the first or last character in a filename

Once you have finished uploading your files, click the black button at the bottom of the page to "Continue". Next, you will see a page of your files you have uploaded.